Privacy Policy
Last updated: March 23, 2026
Who We Are
SyncSpark Solutions Inc. ("SyncSpark", "we", "us") is a digital agency based in British Columbia, Canada. We build websites and provide SEO, advertising management, and digital marketing services for small businesses.
Contact: hello@syncspark.ca
Information We Collect
We collect information in the following ways:
- Information you provide: name, email address, business name, and project details when you contact us, book a call, or submit a form.
- Analytics and advertising measurement: we use Google Analytics 4 to collect anonymized usage data (pages visited, device type, general location) to improve our website, and Google Ads conversion measurement to understand which of our own ads lead to inquiries. With your consent, limited measurement data may be shared with Google for this purpose. We do not use it to target you with ads, and you can decline in the cookie banner.
- Client account data: if you become a client, we may access third-party platform data (e.g. Google Analytics, Shopify, advertising platforms) solely to provide our contracted services.
How We Use Your Information
- To respond to inquiries and provide requested services
- To manage and optimize advertising campaigns on your behalf
- To generate performance reports delivered directly to you
- To improve our website and services
Third-Party Services
We use the following third-party services:
- Google Analytics & Google Ads: website analytics and measurement of our own advertising
- Cal.com: appointment scheduling
- Resend: transactional email delivery
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. Client advertising data is used solely for managing that client's campaigns and generating performance reports delivered directly to the client.
Data Security
We protect your information using industry-standard security practices including encrypted connections (HTTPS/TLS), secure credential storage via environment variables, access restricted to authorized personnel, and network security controls.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing
To exercise any of these rights, email hello@syncspark.ca.
Cookies
Our website uses essential cookies, Google Analytics cookies to understand site usage, and Google Ads cookies to measure which of our own ads lead to inquiries. Analytics and advertising cookies load only after you accept them in our cookie banner. You can decline there, or disable cookies in your browser settings at any time.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.