Privacy Policy

Who We Are

SyncSpark Solutions Inc. ("SyncSpark", "we", "us") is a digital agency based in British Columbia, Canada. We build websites and provide SEO, advertising management, and digital marketing services for small businesses.

Contact: hello@syncspark.ca

Information We Collect

We collect information in the following ways:

• Information you provide: name, email address, business name, and project details when you contact us, book a call, or submit a form.
• Analytics data: we use Google Analytics 4 to collect anonymized usage data (pages visited, device type, general location) to improve our website. No personally identifiable information is sent to Google Analytics.
• Client account data: if you become a client, we may access third-party platform data (e.g. Google Analytics, Shopify, advertising platforms) solely to provide our contracted services.

How We Use Your Information

• To respond to inquiries and provide requested services
• To manage and optimize advertising campaigns on your behalf
• To generate performance reports delivered directly to you
• To improve our website and services

Third-Party Services

We use the following third-party services:

• Google Analytics: website analytics
• Cal.com: appointment scheduling
• Resend: transactional email delivery

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. Client advertising data is used solely for managing that client's campaigns and generating performance reports delivered directly to the client.

Data Security

We protect your information using industry-standard security practices including encrypted connections (HTTPS/TLS), secure credential storage via environment variables, access restricted to authorized personnel, and network security controls.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing

To exercise any of these rights, email hello@syncspark.ca.

Cookies

Our website uses essential cookies and Google Analytics cookies to understand site usage. You can disable cookies in your browser settings at any time.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.