IT Support, Richmond and Vancouver
Small business IT support in Richmond, without the contract.
SyncSpark is your outsourced IT person. We look after email, Wi-Fi, backups, new staff laptops and security for teams of 1 to 20 in Richmond and Vancouver, so you do not need a full-time hire or a managed-service contract. We work remotely first and come on-site when a job needs it. Pay monthly or per job, your choice. Start with a free estimate.
The problem
Too small for an IT department. Too busy to be one.
In most small offices, IT falls to whoever is "good with computers". That person is usually the owner. Every new hire, every Wi-Fi problem, every strange email lands on their desk, on top of their real job.
A full-time IT hire does not make sense for ten people. A managed-service contract can be more than a small team needs. What most owners want is simpler: one person who knows the setup, does the job properly, and is there to call when something goes wrong.
What we take care of
The IT jobs small businesses actually need done.
Think of it as fractional IT: the jobs an in-house IT person would do, when you need them.
Microsoft 365 or Google Workspace setup
Starting fresh, or moving off an old email host or a mix of personal accounts. We set it up, move your mail and files across, and make sure everyone can sign in on day one.
Business email on your own domain
Swap the Gmail or Hotmail address for you@yourbusiness.ca. We connect it to your domain and set up the records that help your emails reach inboxes instead of spam folders.
Office Wi-Fi and network setup
Dead spots, a router nobody remembers the password to, guests on the same network as your files. We set up Wi-Fi that covers the space and keeps guests separate.
Backups that actually restore
A backup you have never tested is a guess. We set up backups for your files and accounts, then run a test restore so you know it works before you need it.
New staff setup and offboarding
A new hire gets a ready laptop, accounts and the right access on their first day. When someone leaves, their access is closed and their files stay with the business.
Basic security: passwords, two-step login, phishing
A password manager, two-step login on the accounts that matter, and a person to ask when an email looks off. The basics every small business should have in place.
Using AI tools like Copilot and ChatGPT safely
Your team is probably already using them. We help you pick what fits, set it up properly, and agree on what business information should and should not go into them.
Something else?
If it touches your team's computers, accounts or network, ask. Need software built for how your business works? See custom software. Want AI that answers from your own documents? See AI solutions.
Your options
An IT person, a managed-service contract, or doing it yourself.
Each one fits a different business. If you need someone watching your systems around the clock, a managed-service provider is the better choice, and we will tell you so.
| Compare | Outsourced IT person (SyncSpark) | Managed-service contract | Doing it yourself |
|---|---|---|---|
| Best for | Teams of 1 to 20 that want someone to take care of IT, without a full-time hire | Larger teams that want everything covered under one contract, often with a 24/7 help desk | Very small teams with a tech-minded owner and time to spare |
| How you pay | Monthly or per job, your choice | An ongoing service contract | Nothing up front. You pay in your own time |
| Who you deal with | One person who knows your setup | A support team | You, and whatever the internet says |
| Watch out for | Not built for round-the-clock monitoring | Paying for coverage a small team may not use | Small problems stay hidden until something breaks |
Where we work
Remote first. On-site in Richmond and Vancouver when needed.
Most IT jobs can be done over a screen share. When a job needs hands on the equipment, we come to you.
Richmond
On-site visits when a job needs hands on the equipment. Remote the rest of the time.
Vancouver
On-site when needed, remote for everything that can be fixed from a screen share.
Rest of Metro Vancouver
Burnaby, North Shore, White Rock and beyond. Remote by default, on-site by arrangement.
English, Cantonese, Mandarin
IT help in the language your team works in.
Ian, who founded SyncSpark, speaks English, Cantonese and Mandarin. If some of your team are more comfortable in Chinese, we can explain things in Chinese. 服務提供中文（廣東話及普通話）
How we price it
Monthly or per job. You choose.
Some owners want someone on call every month. Others only need help when a new hire starts or something breaks. You pick the arrangement that fits. Tell us about your team and what you need, and we send a free written estimate first, so you know the cost before any work starts.
Questions
What Richmond and Vancouver businesses ask us.
Where can I find reliable IT support in Vancouver?
SyncSpark provides IT support for small businesses in Richmond and Vancouver, working remotely first and on-site when a job needs it. We work with teams of 1 to 20 that want someone to take care of IT without hiring full time or signing a managed-service contract. Service is available in English, Cantonese and Mandarin.
What does IT support do?
For a small business, IT support means having someone who sets up and looks after the technology the team uses every day. That covers email and Microsoft 365 or Google Workspace, Wi-Fi, backups, laptops for new staff, and basic security like passwords and two-step login. It also means having someone to ask when something breaks or an email looks suspicious.
What is the average cost for IT services?
It depends on the size of your team, how many devices and accounts you have, and whether you need ongoing help or a single job. SyncSpark lets you choose: a monthly arrangement or pay per job. We give you a free written estimate first, so you know the cost before any work starts.
What is outsourcing IT services?
Outsourcing IT means a business gets its IT help from an outside person or company instead of hiring someone on staff. Some businesses sign a managed-service contract that covers everything. Others, especially small teams, prefer an outsourced IT person they can call on monthly or per job, which is how SyncSpark works.
What are the best IT companies in Vancouver?
The best fit depends on your size. A larger team that needs round-the-clock monitoring is usually better served by a managed-service provider. A team of 1 to 20 that mostly needs things set up properly and someone to call is often better served by an outsourced IT person, without the contract.
Where can I get computer help in Vancouver?
If the computers belong to your business, SyncSpark can help remotely, with on-site visits in Richmond and Vancouver when a job needs it. We cover setup, email, Wi-Fi, backups, new staff laptops and security basics. We do not do component-level hardware repair, but we will tell you plainly when a machine needs a repair shop or replacing.
Need a website or Google Ads too? See all our services or our work.
Get a free IT estimate
Tell us how many people are on your team and what you need help with. You get a written estimate within one business day, monthly or per job. No pitch, no obligation.